"We had a patient that had a history of psychological issues that led her to distrust anyone involved in the health profession. She hadn't seen a dentist in years but had come in because she broke her tooth. After listening to her concerns and empathizing with her past issues, she was amazed at how pain-free and gentle we were. Needless to say, she now loves coming to the dentist and takes pride in referring her other friends and co-workers to our office."